Terms of Service

Last updated: September 9, 2026

Welcome to CaseBei. These Terms of Service govern your use of casebei.com and your purchase of products from our store.

By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service.

Please read them carefully before using our website.

1. About CaseBei

CaseBei is an online store offering a curated selection of iPhone cases, phone charms, screen protectors, stickers, and other phone accessories.

We are based in Shenzhen, China.

For questions regarding these Terms or your order, you may contact us at:

Email: hello@casebei.com

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or legal guardian to use this website.

You may not use our products or services for any unlawful or unauthorized purpose.

3. Product Information

We do our best to provide clear and accurate product descriptions, images, videos, colors, materials, measurements, compatibility information, and other product details.

However, please note that:

Colors may appear slightly different depending on lighting, photography, screen settings, or device display.
Small variations in pattern, finish, texture, or placement may occur between products.
Product packaging may occasionally change without notice.
Product specifications may be updated from time to time.

These minor differences do not necessarily mean that the product is defective.

4. iPhone Compatibility

Please make sure you select the correct iPhone model before placing your order.

Cases and screen protectors are designed for specific models and sizes, and products intended for one iPhone model may not fit another.

CaseBei is not responsible for incorrect model selections made by the customer.

If you are unsure which model you have, please check your device settings before ordering.

5. Apple Trademark Disclaimer

CaseBei is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially connected with Apple Inc.

Apple, iPhone, MagSafe, and other Apple-related names and trademarks are the property of Apple Inc.

References to iPhone models are used solely to describe product compatibility.

6. Orders

We reserve the right to accept, decline, limit, or cancel any order at our discretion.

An order may be cancelled or reviewed if we believe there is:

Incorrect pricing or product information
Suspected fraud or unauthorized payment activity
Unusual ordering activity
A stock availability issue
A shipping restriction
A technical or system error

If we cancel an order after payment has been received, the applicable payment amount will be refunded.

7. Pricing

All prices shown on our website are displayed in the currency selected or shown at checkout.

Prices may change at any time without prior notice.

Discounts, promotional codes, and special offers may be subject to additional conditions and may not always be combined.

In the event of an obvious pricing error, we reserve the right to cancel or correct the affected order.

8. Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method
The information provided is accurate
You authorize the applicable payment provider to process the transaction

Payment processing may be handled by third-party providers such as Shopify Payments, PayPal, or other payment services.

CaseBei does not directly store full payment card details.

9. Shipping

Shipping times shown on our website are estimates and are not guaranteed delivery dates.

Delivery may be affected by factors outside our reasonable control, including:

Customs processing
Carrier delays
Weather
Local delivery conditions
Public holidays
Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address.

Please refer to our Shipping Policy for additional details.

10. Customs, Duties, and Taxes

Depending on your destination country or region, your order may be subject to import taxes, customs duties, VAT, or other fees.

Where these charges are not collected at checkout, they may be charged by local authorities or delivery providers.

Any such charges are generally the responsibility of the recipient unless otherwise stated on our website.

11. Returns, Refunds, and Exchanges

Returns, exchanges, refunds, and order issues are handled according to our Return & Refund Policy.

Please review that policy before making a purchase.

Certain items may be non-returnable for hygiene, usage, customization, clearance, or other reasons where permitted by law.

Nothing in these Terms is intended to limit any mandatory consumer rights you may have under applicable law.

12. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

hello@casebei.com

Please include:

Your order number
A description of the issue
Clear photos or videos showing the problem

We will review the situation and provide an appropriate solution where applicable.

13. Phone Protection Disclaimer

Phone cases, screen protectors, and other protective accessories may help reduce the risk of scratches, impacts, or everyday damage.

However, no phone accessory can guarantee complete protection against:

Drops
Cracks
Water damage
Impact damage
Screen breakage
Device malfunction
Loss or theft

CaseBei is not responsible for damage to phones, devices, accessories, or personal property resulting from accidents, misuse, improper installation, or other circumstances outside our reasonable control.

14. MagSafe and Wireless Charging

Where a product is described as MagSafe-compatible or wireless-charging compatible, performance may vary depending on:

Your iPhone model
Charger
Power adapter
Case thickness
Accessories used
Device positioning

Compatibility does not guarantee identical performance with every third-party charger or accessory.

15. Intellectual Property

Unless otherwise stated, the website design, text, graphics, logos, layout, branding, and original content published on casebei.com are owned by or licensed to CaseBei.

You may not reproduce, copy, distribute, sell, modify, or commercially exploit website content without permission.

Product images or media may include materials provided by suppliers, manufacturers, or other authorized sources.

All third-party trademarks remain the property of their respective owners.

16. User Content

If you submit reviews, photos, videos, comments, feedback, or other content to CaseBei, you confirm that you have the right to share that content.

You must not submit content that is:

Illegal
Abusive
Misleading
Defamatory
Obscene
Infringing
Harmful
Fraudulent

Where permitted, you grant CaseBei a non-exclusive right to use submitted reviews or user-generated content for store, social media, advertising, or promotional purposes.

If you would like us to stop using specific user-generated content, please contact us.

17. Reviews

We may publish customer reviews on our website or social media channels.

We reserve the right to remove or refuse reviews that contain spam, hate speech, personal information, unrelated advertising, abusive content, or fraudulent material.

We do not guarantee that every submitted review will be published.

18. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping companies, social media platforms, analytics tools, and Shopify applications.

We are not responsible for the content, availability, privacy practices, or actions of third-party websites or services.

Your use of third-party services may also be subject to their own terms and policies.

19. Website Availability

We do not guarantee that our website will always be uninterrupted, secure, or error-free.

We may modify, suspend, update, or discontinue parts of the website at any time.

We may also correct errors or update product information without prior notice.

20. Prohibited Uses

You may not use this website:

For unlawful purposes
To violate applicable laws
To infringe intellectual property rights
To distribute malware or malicious code
To collect personal information without authorization
To interfere with website security
To attempt unauthorized access to our systems
To submit false or fraudulent orders
To abuse discount codes, promotions, or payment systems

We reserve the right to restrict access where misuse is suspected.

21. Limitation of Liability

To the maximum extent permitted by applicable law, CaseBei will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

22. Indemnification

Where permitted by law, you agree to indemnify and hold CaseBei harmless from claims, liabilities, losses, or expenses arising from your unlawful misuse of our website, violation of these Terms, or infringement of the rights of another person.

23. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that your information may be processed by Shopify and other service providers necessary to operate our store, process payments, fulfill orders, and provide customer service.

24. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be posted on this page together with the updated date.

Continued use of the website after changes are posted means you accept the revised Terms, where permitted by applicable law.

25. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on our website, form the agreement between you and CaseBei regarding your use of our website and services.