Shipping & Delivery
We want your CaseBei order to arrive safely and as smoothly as possible. Below you’ll find information about processing times, delivery estimates, tracking, customs, and what to do if something goes wrong.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
During busy periods, new product launches, public holidays, or promotional events, processing may take slightly longer.
Once your order has been packed and handed over to the carrier, you’ll receive a shipping confirmation email with tracking information.
2. Estimated Delivery Times
Delivery times vary depending on the destination, shipping method, local carrier, and customs processing.
Typical delivery estimates are:
- United States: 7–12 business days
- Canada: 8–15 business days
- United Kingdom: 6–10 business days
- Europe: 7–12 business days
- Australia & New Zealand: 7–14 business days
- Asia: 4–8 business days
- Other international destinations: 10–20 business days
These timeframes are estimates only and do not include order processing time.
Delivery may occasionally be delayed due to circumstances outside our control, including customs inspections, carrier disruptions, severe weather, local holidays, strikes, or other unexpected events.
3. Tracking Your Order
Once your order has shipped, we’ll send a tracking number to the email address used at checkout.
Please allow some time for tracking information to become active after the carrier receives your package.
In some cases, international tracking may update less frequently while a parcel is moving between countries or carriers.
4. Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Customers are responsible for providing the correct:
- Recipient name
- Street address
- Apartment or unit number, where applicable
- City and postal code
- State, province, or region
- Country
- Phone number, where required for delivery
If you notice an error after placing your order, please contact us as soon as possible at hello@casebei.com.
We cannot guarantee that an address can be changed once an order has already entered processing or has been shipped.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges depending on the destination country or region.
If these charges are not collected at checkout, they may be charged separately by your local customs authority or delivery provider.
Unless otherwise stated at checkout, any such import-related charges are the responsibility of the recipient.
6. Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please first check the tracking information for the latest update.
If there has been no meaningful tracking update for an extended period, contact us at hello@casebei.com with your order number and we’ll help look into it.
7. Lost Packages
If tracking suggests that your package may be lost in transit, please contact us so we can review the shipment with the carrier.
We may ask you to confirm your shipping address and provide any information requested by the delivery company during an investigation.
8. Packages Marked as Delivered
If tracking shows your order as delivered but you cannot find it, please check:
- Around your property or delivery location
- With household members
- With neighbors
- With building reception or mailroom staff
- Any delivery photo or location information provided by the carrier
If the package still cannot be located, contact us and we’ll review the available delivery information with you.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the item and packaging
This helps us review the issue quickly and provide an appropriate solution.
10. Multiple Packages
In some cases, items from the same order may arrive in separate packages.
If your order is split into more than one shipment, additional tracking information may be provided separately.
11. Shipping Restrictions
Some products or destinations may not be eligible for certain shipping methods.
Available shipping options will normally be shown at checkout based on your delivery address.
We reserve the right to cancel and refund an order if we are unable to ship to the destination provided.
12. Business Days
Business days generally refer to Monday through Friday and do not include weekends or public holidays.
Processing and delivery estimates may be extended during major holidays or unusually busy periods.
13. Need Help?
If you have any questions about shipping, tracking, or delivery, please contact us:
CaseBei
Shenzhen, China
Email: hello@casebei.com
Website: casebei.com